You are required to create an Account in order to purchase the Product/s. Register with TFCAtTheMovies.com for the most
convenient shopping experience.
you register, you can purchase the Product/s by pressing the “Add to Cart”
button. The selected Product/s will then be added to your cart. There is no
limit on the number of Product/s added to the cart. Upon completing your
selection of Product/s, you may “proceed to checkout” the Product/s.
Site can be accessed from countries around the world. You understand that some
or all Product/s provided on the Site may not be available for purchase to
persons residing in certain jurisdictions or geographic areas. TFCAtTheMovies does not represent or
warrant that any Product/s promoted or shown on the Site will be available for
purchase by any particular person.
All published prices shall be indicated in US Dollars (US$) on the Site, and
all purchases made on the Site shall likewise be charged in US$. Once you've
placed your order, you need to provide your credit card details in order for
your credit card to be charged for the purchase of the Product/s.
accept the following credit cards for online purchases:
Debit Card (with Visa
payments must be received in full. If
your payment is not received or declined by your or credit card issuer, you
cannot purchase the Product/s.
for in-stock items will be shipped within 48 business hours upon receipt of
TFCAtTheMovies ships via FedEx to the
48 U.S. contiguous states.
process most orders within 24 hrs. We will send updates regarding the status of
your order, including when your item(s) ship, to the email address you provided
Standard delivery is normally anywhere
from 7-10 days. Shipments are made
Monday through Friday, excluding holidays and any days where mailing is not
If any package is refused, or not
delivered due to erroneous address information provided, failure to retrieve a
parcel from the carrier, or other causes any delivery to fail, the customer shall be liable for (fee),
shall apply to any package returned
to sender in all such cases plus all applicable shipping and handling
fees charged for the order.
TFCAtTheMovies ships via (U.S.Air
Mail) to Alaska, Hawaii and Canada and delivery is normally 4-7 business days
from fulfillment/ship date.
note: Items ordered together will not necessarily be shipped together. Some
larger or heavier items require additional charges. All magazine subscription
orders will be shipped via USPS. Publications may also be shipped via USPS.
charges are based on the total value of the merchandise shipped to each
FedEx Ground or
Up to $20.00
$20.01 to $40.00
$40.01 to $60.00
$60.01 to $80.00
$80.01 to $100.00
$100.01 to $120.00
$120.01 to $140.00
$140.01 to $160.00
$160.01 to $180.00
$180.01 to $200.00
$200.01 to $220.00
$220.01 to $240.00
$240.01 to $260.00
$260.01 to $280.00
$280.01 to $300.00
$300.00 and over
*Prices and availability are subject to change.
Items tagged "PRE/BACK ORDER" are not yet available. By purchasing
"PRE/BACKORDER" tagged items, you are simply reserving the item(s).
These items will be shipped out as soon as they arrive. “PRE/BACK ORDER"
items must be ordered separately from available items. Failure to do so may
result in delay of shipment(s).
RETURN AND EXCHANGE POLICY
purchased online through http://shopping.netsuite.com/starrystarry, which meets
the guidelines below, may be returned via mail to our authorized return center.
Before returning anything by mail to us, you first must obtain a Return
Merchandise Authorization Number (“RMA #”) by calling the 24 hours Customer
Service hotline (1-800-227-9676). Any returns mailed to us without a
pre-approved RMA may be refused without notice, automatically returned and a
handling fee may be assessed.
Returns must be made within twenty-one (21) calendar days from the date
merchandise was received based on delivery tracking information. Returns should
be mailed out within 14 calendar days from date of receipt of merchandise.
Damaged or defective holiday items must be reported within 3 days upon receipt
of merchandise, for exchange only. Damaged or defective lanterns can only be
replaced with the same item/design.
The following items are not returnable:
- Any item that has no proof of purchase from TFCAtTheMovies.
- Any item that is returned beyond the allowed time period.
- Any item that is not in its original condition or is missing parts or
- Any item that has been opened (taken out of its plastic wrap) unless it has a
- Any item that has been used.
- Any publications item.
- Apparel without the original tags and/ or original packaging.
- Any item purchased during an expo or event
The following instances will allow you to return merchandise:
- If the original item is opened and is confirmed damaged or defective by
Returns Department, or if an incorrect item was shipped. Please see details
below (Damaged, Defective or Incorrect Items section).
- If the item is in its original packaging and unopened, subject to any
applicable restocking fees. Please see details below. (Return/ Exchange of
Unopened Merchandise section)
A restocking fee equivalent to 20% of retail price, will
be assessed on all returns.
Merchandise is visually inspected before shipping but in the event that
merchandise arrives damaged or defective or is incorrect, a claim will be filed
and the restocking fee will be waived.
Refused shipments will be considered as returns in original packaging and are
subject to 20% restocking fees.
Note that shipping & handling is non-refundable.
Damaged, Defective or Incorrect Items
If merchandise returned is damaged, defective or is the incorrect item, a
replacement for the original item ordered will be sent upon return of
merchandise. Replacement will be only for the same product. Call Customer
Service 24 hours a day, 7 days a week, at 1-800-227-9676 for proper procedure
and your RMA Number.
Ground shipping cost for the return of the merchandise will only be refunded
upon confirmation that item is damaged, defective or incorrect. Please note
that in instances that customer opted to send item through Express or other
means, only the equivalent ground shipping cost will be recognized.
Return of Unopened Merchandise
Merchandise returned in their original new unopened condition and with all
accessories, within the specified time period will be accepted within
twenty-one (21) calendar days from shipment date. Please call Customer Service
24 hours a day, 7 days a week, at 1-800-227-9676 for proper procedure and your
RMA Number. Refund, subject to 15% restocking fee, will be processed once
return item is confirmed received by warehouse.
Promotional Items/ Packaged Items or
Products purchased with promotion (free item with purchase) that is
returned without the promotional item(s) included, will have the value of the
promotional item deducted from the refund amount. Any product purchased when a
free shipping offer is available will likewise have the equivalent shipping and
handling cost, as determined by the Returns Department, deducted from the
Shipping and Handling of All Returns
In general, shipping and handling fees are not refundable.
You will be responsible for all shipping and insurance charges for returns,
unless otherwise indicated. If you choose not to insure your package, and we do
not accept return of the product, you will be responsible for any loss or
damage. For products that are confirmed defective, we will reimburse you for
equivalent ground shipping expenses.
Any returns mailed to us without a pre-approved RMA number and missing the
original packaging/ parts may be refused without notice, automatically returned
and a handling fee may be assessed on the original form of payment.
Refunds for return shipping and handling of defective / incorrect merchandise
will only be made for the rate of ground shipping. If customer opted to send
item through Express or other means, only the equivalent ground shipping cost
will be recognized.
Refunds will be credited back to the original card used for the transaction.
How to Return/ Exchange Merchandise
1. Call Customer Service at 1-800-227-9676 for the RMA#.
2. Enclose the Return/ Exchange Form with the merchandise in a securely-packed
3. Mail (with tracking number) through any shipper or courier and address to:
Attn: Returns Department
150 Shoreline Drive
Redwood City, CA 94065
You may contact us:
1. By phone at our toll-free number: 1-800-227-9676. English and Filipino
speaking Customer Service Representatives are available 24 hours a day, every
day, to assist you.
2. By mail at:
150 Shoreline Drive
Redwood City, CA 94065
By email at: customerserviceUS@abs-cbni.com